RETURN POLICY
OUR GUARANTEE
We guarantee the quality of our products and will gladly accept returns of unworn, unwashed, undamaged, or defective products for a full refund within 60 days of the original ship date.
Products that have been personalized through embroidery, screen printing, laser-etching, or other processes cannot be returned.
Returns must include all packaging from the original shipment. Return freight charges will be deducted from your refund amount.
HOW IT WORKS
OPTION 1:
Print a Label
Returns can be made by following these simple steps:
- Start the returns process.
- Visit the return portal, then enter your order number and email address.
- Follow the steps to let us know what product you will be returning.
- Print the return shipping label.
- Place your items and packing slip in the box your order originally came in (or similar packaging). Remove or cover any old addresses and barcodes on the box. Close the package and affix the shipping label to the outside.
- Ship it back to us.
- Drop off your package at any FedEx, FedEx Office, or Kinko location, or give it to any FedEx driver. Find a drop-off location here.
- You can track its progress through the returns portal.
or
OPTION 2:
Receive a QR code
Returns can be made by following these simple steps:
- Start the returns process.
- Visit the return portal, then enter your order number and email address.
- Follow the steps to let us know what product you will be returning.
- Visit a FedEx location.
- Show the QR code sent to your email for the FedEx location to print the label and packing slip. For a faster refund, your return label and return slip should correspond with the items in your package. Please obtain a tracking number and a receipt from the carrier for your records.
FAQs
Where can I find my order number?
Your order number can be found in your order confirmation email or on your packing slip. You can also log into your account to view past orders under the My Account section to obtain your order number.
I’m entering my order number and nothing is happening?
If the return process will not start, then you are past the 60 day return window.
Some of my products are grey. What does that mean?
If a product is greyed out then that means it is no longer in an acceptable return time frame of 60 days and/or is a customized item that is not eligible to be returned.
How long will it take to get my refund?
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package.
Can I return multiple orders at once?
You can return multiple orders at once by completing the following steps:
- Complete the return process for each individual order in the portal. You can either visit returns@oobe.com or go to your purchase history to begin the process.
- Print all packing slips and return labels.
- Pack all items into one box with the packing slips, unused return labels and choose one of the return labels to affix to the outside of the box.
The return charge will be split amongst each order included in the singular box.
Do I have to select a return location?
Yes, but you do not have to take it to that location if you have a pickup spot your prefer. You can also select to receive a QR code that any FedEx location can scan and print the label for you.
Can I exchange product?
We currently do not take exchanges. The easiest way to complete an exchange is to return your item and place a new order.
Each OOBE partner is unique. For more information, visit the return page specific to your program, located at the bottom of your program’s website.
Still need help?
Contact C4 by clicking here to chat or email C4@oobe.com.
TRANSPARENCY IN COVERAGE: This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.